Q: How much does shipping cost?
A: Shipping cost varies. It is calculated by the weight of your package and how far you are.
Q: How long will it take for my order to come in?
A: Please allow 2-3 business days for your order to process and ship. Once shipped, domestic (US) shipping usually takes 1-3 days. International shipping varies per your location.
Q: Where are you shipping from?
A: My shop is based in Northern California.
Q: How do you grade your pins?
A: I sell my pins in two different grades, standards and seconds. You can read more about my grading process here.
Q: Can I buy custom pins?
A: Custom orders can be designed only if they will not be sold at trade shows, conventions, etc. They can be bought in bulk for store fronts, wedding favors, etc. Please email me at firstname.lastname@example.org for more info on custom orders.
Q: Why are your prices on Etsy higher than this website?
A: Etsy has become less small-business friendly. Their fee increases and additional fees for shipping and listings make it difficult to turn a profit. I will eventually completely close down my Etsy shop but as I make the transition into my new site, it will remain active.
Q: What is your return policy?
A: All sales are final. I do not offer returns or exchanges for items. This also applies to preorders. Please read each listing carefully before purchasing. If you have any issues with your order, please email me at email@example.com
Q: My package is missing? What do I do?
A: Check the tracking number sent with your order. If your order says "In Transit", please allow 2-3 days for your package to process and ship. Shipping can take anywhere from 1-4 days for domestic orders and up to 20 days for international orders. If your order says "Delivered", contact your postal service ASAP. There is not much I can do once it has been marked delivered. You will need to file a report with your local post and they will handle it as a lost/stolen package.
Q: The items need to be shipped internationally to me. Do you cover the customs fees? Can you mark it as a gift instead?
A: No. Jinxyee Studios is not responsible for any customs fees that may apply to your order. Please keep this in mind when ordering internationally. I legally can not mark it as a gift.
Q: Why are you so awesome?
A: I'm not.